Terms & Conditions

PLEASE READ BEFORE BOOKING AND PAYING YOUR DEPOSIT

The following terms and conditions form the agreement between you (the hirer) and North East Play Bus Ltd (the provider).
On receipt of a deposit payment from you, the hirer, it is accepted that you have read and agreed to the following terms and conditions. Once we have received your deposit and we have agreed a time and date of your booking, we are then both in a contractual agreement which is bound by English Law. Any variations on these terms and conditions can only be permitted after a discussion and agreement in writing.
Deposits/Payments and Cancellations
A minimum deposit of 25% of the cost will be required to hold the agreed date and time slot.
The remaining balance of cost will be required 14 days prior to your booking date in full and cleared funds. If we have not received full payment by the correct date, North East Play Bus reserve the right to offer your date and time slot to another customer. Your deposit will not be refunded.
Any cancellation request must be received at least 14 days prior to the booked event. Written permission will be granted. Any refunds less the 25% deposit will be returned to the Hirer.
In the event of cancellation, whatever the cause, North East Play Bus will only be liable for the hire costs and will not be responsible for any other costs.
We accept payments by bank transfer. Contact us for details.

Vehicle Access

The Jungle Bus is a Double Decker Bus. It is just over 14 feet high, 33 feet long and 8 feet in width. It weighs just over 12 tonne. This needs to be taken into account when booking, considering access, parking and height restrictions. An average drive has not been constructed to hold that amount of weight, so we cannot be held responsible if any damage occurs due to the weight.
1. The Jungle Bus needs firm level ground to park on with safe access for children to enter and exit the vehicle (we cannot park on Grass or soil).
2. Allow 5 car spaces for us to park on the street. Consider your neighbours and will they be affected by our arrival. It is good practice to inform them of the date and time of your event.
3. We need to be informed of any Low Bridges, weight limits and narrow roads to your property. Also consider low branches, overhanging trees and overhead cables.
4. Parking Permits/Fines. The Jungle bus is not responsible for sorting a parking permit if that is a requirement in your area. Please contact your local authority in good time to sort please. Any fines incurred will be the sole responsibility of you (the hirer) to pay.
Any of the above not mentioned by yourself (the Hirer), may result in The Jungle Bus not being able to access your property and not being able to provide you a party and it is our aim to give Joy and fun to children, not disappoint.
If we are unable to gain access to your location and we have not been informed of any of the above then a refund will not be given.
In some cases we may be able to offer you an alternative date time and location if the circumstances are fully out of anyones control that day.
The Jungle Bus cannot and will not park in an unsafe location or where it may cause an obstruction.
If you are unsure of your location please contact us for advice.
Power Requirements
The Jungle Bus is mainly self sufficient for power but due to circumstances out of our control we may need at times access to a 240V power source. This is a normal 3 point pin plug in a house. We will supply the extension. Please inform us at the time of booking if you will not have any access to power at your chosen location. If we are not informed and there is no power available then a refund will not be given if there is a reduction in features

Break Downs

The Jungle Bus is regularly serviced and maintained to a high standard but like any other vehicle it can break down without warning. We will do our utmost to repair and get to you as soon as possible as the last thing we want is to disappoint any children. If we cannot do this then a full refund will be given or a mutually suitable new date and time.

Weather and Highway Restrictions

The Jungle Bus can operate in most weather conditions but in cases of extreme weather where it is not safe to travel it may not be possible to get to you. In this instance we will inform you as soon as possible. An alternative mutually agreeable date will be offered to you or a full refund will be given.
Any traffic problems that are beyond our reasonable control The Jungle Bus will not be held responsible for and we will keep you updated where it is practical, if there is a delay. We will make up for lost time and leave later so that you still have the allocated time for your event.

RULES OF PLAY ON THE JUNGLE BUS

1. A maximum of 20 children can play between the ages of 12months to 12 years of age.
2. No unwell/injured child may play due to health and safety requirements. If a child is unwell play will be stopped if there are any bodily fluids to clean up.
3. Two responsible Adults are to be nominated from you (the hirer) to supervise the children at all times. Staff on The Jungle Bus are there to oversee the event and operate/mange the vehicle and equipment. Please note that we are not in place to look after the children apart from safety supervision.
4. No outdoor footwear is to be worn on the bus. Socks must be worn and it is advised that children wear long sleeves and their legs are covered during play. All jewellery, chains, buckles, badges and any other sharp object must be removed before play.
5. No eating, drinking, smoking and chewing gum on the Bus.
6. There are no toilet facilities.
7. Any child or person that is deemed by the staff to be unsafe or spoiling the enjoyment of others may be removed from the bus and no refund will be offered.
8. Verbal or physical abuse to staff and service users will not be tolerated and may result in the event being stopped. A refund will not be given.
9. Safety is of the utmost importance and staff have the right to end the event at any time if they feel this is compromised. No refund will be given.
10. It is the responsibility of you (the hirer) to make sure the the vehicle is vacated promptly at the end of your time slot.

SAFETY AND SECURITY

All children and adults participate at their own risk.
North East Play Bus Ltd does not accept liability for loss or injury caused through misuse of equipment or lack of parental supervision, or failure to comply with The Jungle Bus terms and conditions.
No person is to approach the vehicle on its arrival until it is safely parked, the engine is off and the driver has opened the doors.
We will not be responsible for any valuables or items belonging to service users and these should be left with the nominated adults. Any items left on the bus will be disposed of.
We are not responsible for any theft.
North East Play Bus Ltd will not accept any responsibility for any inconvenience or damage resulting from any accident, breakdown or any other event attributable to any reason beyond our practicable control.

The Jungle Bus

Our bus is converted to comply with European Play Equipment Standards and adheres to all the latest safety and mechanical standards.
Our soft play equipment uses fire resistant foam. We have a first aid kit and fire extinguisher on board. The electrical equipment is fully tested and certified.
The staff are fully trained, have Paediatric First Aid qualifications and DBS checks.